Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and HEALTHiClinic (“we,” “our,” or “us”) regarding your use of our website, services, and medical care facilities.

By accessing our website at healthiclinic.com.au, scheduling an appointment, or receiving treatment at our clinic, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

By using our services, you represent and warrant that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations
• You understand that our services are for medical purposes only

HEALTHiClinic provides specialized medical services focused on skin cancer diagnosis, treatment, and care, including but not limited to:

• Precision diagnosis using advanced dermoscopy and AI-enhanced imaging
• Cancer Brachytherapy (Skin Cancer Therapy) non-invasive treatment
• Targeted therapy for skin cancer
• Comprehensive care and follow-up services
• Patient education and support programs
• Medical consultations and assessments

Service Limitations

Please note the following limitations:

• Our services are not emergency medical services
• Treatment availability depends on medical suitability and clinic capacity
• Some treatments may require referrals from other healthcare providers
• Not all conditions are suitable for our specialized treatments
• Services are subject to TGA approval and medical protocols

Appointments and Consultations

Scheduling

Appointments must be scheduled in advance through our booking system, by phone, or via email. Walk-in consultations are not guaranteed and subject to availability.

Cancellations and Rescheduling

• You may cancel or reschedule appointments with at least 24 hours' notice
• Late cancellations (less than 24 hours) may incur a cancellation fee
• No-shows may be charged the full consultation fee
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances
• You will be notified promptly if we need to reschedule your appointment

Consultation Process

• Please arrive 10 minutes before your scheduled appointment
• Bring all relevant medical records, referrals, and insurance information
• Complete all required forms prior to or upon arrival
• Be prepared to provide a complete medical history
• Follow pre-appointment instructions if provided

Payment Terms

• Payment is due at the time of service unless prior arrangements have been made
• We accept cash, credit cards, debit cards, and electronic transfers
• Medicare rebates may be available for eligible services
• Private health insurance claims can be processed where applicable
• Payment plans may be available for eligible patients - please inquire

Fee Schedule

Our fee schedule is available upon request. Fees may vary depending on:

• The type and complexity of service provided
• Duration of consultation or treatment
• Equipment and materials used
• Whether you are a Medicare or private patient
• Your health insurance coverage

Insurance

While we will assist with insurance claims where possible:

• You are ultimately responsible for payment of all services
• Insurance coverage is between you and your insurance provider
• We are not responsible for denied or reduced insurance claims
• You must verify coverage with your insurer before treatment
• Out-of-pocket expenses are your responsibility

Medical Information and Records

Accuracy of Information

You agree to:

• Provide complete and accurate medical history
• Disclose all current medications, allergies, and medical conditions
• Update us promptly of any changes to your health status
• Inform us of any adverse reactions or complications
• Follow all pre-treatment and post-treatment instructions

Medical Records

• We maintain comprehensive medical records for all patients
• You have the right to access your medical records
• Records may be released to other healthcare providers with your consent
• We retain records in accordance with Australian medical regulations
• A fee may apply for copies of medical records

Informed Consent and Treatment

Before any treatment or procedure:

• We will explain the proposed treatment, risks, benefits, and alternatives
• You will be given the opportunity to ask questions
• You must provide written informed consent
• You have the right to decline or discontinue treatment at any time
• You acknowledge that all medical treatments carry some level of risk

Treatment Outcomes

You understand and acknowledge that:

• We cannot guarantee specific treatment outcomes
• Individual results may vary
• Some treatments may require multiple sessions
• Follow-up care and monitoring may be necessary
• Complications, though rare, can occur with any medical treatment
• You must follow all post-treatment care instructions

To the maximum extent permitted by law:

• We provide services in accordance with accepted medical standards and practices
• We are not liable for outcomes beyond our reasonable control
• We are not responsible for complications arising from non-disclosure of relevant medical information
• We are not liable for failure to follow post-treatment instructions
• Our liability is limited to the direct cost of the service provided

Professional Indemnity

All our medical practitioners maintain appropriate professional indemnity insurance as required by Australian medical regulations.

Website Use and Restrictions

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Engage in data mining, scraping, or automated data collection
• Interfere with the proper functioning of the website
• Impersonate any person or entity
• Violate any applicable laws or regulations

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or that of our licensors and is protected by Australian and international intellectual property laws.

• You may not reproduce, distribute, or modify our content without permission
• Our name, logo, and branding are protected trademarks
• Unauthorized use may result in legal action

We are committed to protecting your privacy and maintaining confidentiality of your medical information:

• We comply with the Australian Privacy Principles (APPs)
• Medical information is kept strictly confidential
• Information is only shared as required by law or with your consent
• We maintain robust security measures to protect your data

For detailed information about how we collect, use, and protect your information, please see our Privacy Policy.

Termination of Services

We reserve the right to refuse or terminate services in the following circumstances:

• Violation of these Terms of Service
• Abusive, threatening, or inappropriate behavior toward staff
• Failure to pay for services rendered
• Providing false or misleading information
• Non-compliance with treatment protocols
• When continuing care is not in your best medical interest

In such cases, we will provide reasonable notice and assist with transition of care to another provider where appropriate.

Dispute Resolution

If you have any concerns or complaints:

• Please contact us first to discuss the issue
• We will make every effort to resolve complaints promptly and fairly
• We have a formal complaints procedure available upon request
• You may lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA)
• These Terms are governed by the laws of New South Wales, Australia

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.