Privacy Policy

Introduction

HEALTHiClinic (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment or consultation
• Register for our services
• Fill out forms on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or feedback requests

This information may include:

• Full name
• Email address
• Phone number
• Date of birth
• Medical history and health information
• Medicare/health insurance details
• Postal address
• Payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To provide, maintain, and improve our medical services
• To schedule and manage appointments
• To maintain your medical records and treatment history
• To process payments and insurance claims
• To communicate with you about appointments, treatments, and services
• To send you important updates, newsletters, and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory requirements
• To improve our website and user experience
• To detect, prevent, and address technical issues or fraudulent activity
• To conduct research and analysis to improve our services

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of medical records in encrypted databases
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and confidentiality
• Compliance with Australian Privacy Principles (APPs)
• HIPAA-compliant practices where applicable

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Healthcare Providers

We may share your medical information with other healthcare professionals involved in your treatment, including specialists, laboratories, and referring physicians.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, IT support, medical billing services). These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of HEALTHiClinic, our patients, or others.

Insurance Companies

With your consent, we may share necessary medical information with your health insurance provider for claims processing and reimbursement.

Under Australian privacy law, you have the following rights:

• Access: You can request access to your personal information we hold
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Restriction: You can request restriction of processing your information in certain circumstances
• Opt-out: You can opt-out of marketing communications at any time
• Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for personalized advertising (with consent)

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.